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Frequently Asked Questions
General FAQs About Gift Wrapped Travel
Are gifts realy exchangeable?
Yes! When they are ready to activate a gift, the recipient can exchange it for another from our range of 4500+ in 120+ countries. If a tour or activity of a higher value is chosen, the difference must be paid.
Can a gift from Gift Wrapped Travel be used at any time?
Gift certificates for specific accommodation, tours or activities: Must be activated and used within 12 months from date of purchase.Gift Wrapped Travel Passports: Must be activated and used within 24 months from date of purchase.
Do I have to pay by credit card?
As all Gift Wrapped Travel transactions are made online via our automated reservations system and secure payment gateway (Securepay), we are only able to accept payments by valid credit card or PayPal. Our online payment gateway uses SSL (Secure Sockets Layer) which encrypts your personal details in such a way that they are only available to the credit card companies.
How are the gift vouchers or passports delivered? Can I view prices in other currencies? Are there any other charges when purchasing from Gift Wrapped Travel? Is my credit card safe? Gift Wrapped Travel’s online payment gateway (Securepay) uses SSL (Secure Sockets Layers) which encrypts your personal details in such a way that they are only available to the credit card companies.It is impossible for others to see information passed from your computer to us. Even in the unlikely event of your details being intercepted, they cannot be read, assuring you peace of mind from order placement to delivery. What gifts can I buy on Gift Wrapped Travel? How do I search for a gift? What if my gift isn't quite right or I choose something in the wrong destination? Do I have to buy a travel gift for a specific date? Can I just buy an open gift certificate and let them choose what they want? Can I only buy Gift Wrapped Travel online? Can I print my own gift certificate? I've received a gift certificate for a tour and a Gift Wrapped Passport - what now? Can I book extra services for others travelling with me? Can I change the date of a travel gift? Yes. When somebody buys you a travel gift, they have to enter an approximate date for our booking engine. You must choose an actual date to use the tour or activity when you activate the voucher. If you want to change a date after you've activated and booked the service, contact us. A re-issue fee will apply. Can I buy accommodation or more tours and activities after I’ve activated my gift? What can I do if the gift I’ve received doesn't suit - how can I exchange it? What can I do if my gift isn’t available on the day I try to activate it for? When I activate & book my gift, will it be confirmed immediately? What happens if I have to cancel my tour? What happens if my tour is cancelled by the operator? My gift certificate, Gift Wrapped Travel Passport or travel voucher has been lost / stolen - what do I do? If I exchange my gift for one of lesser value, do I get any credit for the difference? I’ve received a Gift Wrapped Travel Passport with a value of $200. How do I use it? Can I use my Gift Wrapped Travel gift voucher or passport to purchase anything on this site? Can I create a wishlist at Gift Wrapped Travel? Can we create a bridal registry for our honeymoon? How does the wishlist work? Can I exchange or refund gifts or passports purchased from a wishlist? Troubleshooting I keep getting a credit card error whilst trying to book, what do I do? Please re-check the details you’ve entered. If you are certain that you’ve entered correct details, please contact
our customer service team by email service@giftwrappedtravel.com.
You can elect to have the voucher delivered by email on a specific date, or simply print the voucher yourself. This is the best option if you would prefer to include the voucher or passport inside a personalised greeting card. See how easy it is to create a personalised greeting card here
You can view prices in a choice of currencies on Gift Wrapped Travel. If, for example, you view prices in US Dollars and you purchase a gift with a value of USD100, you will see a charge from Gift Wrapped Travel on your credit card statement in equivalent AUD Australian dollars. You can pay in your local currency by using PayPal, whether you’re a member or not. Just click on the PayPal payment option when checking out and you’ll be transferred to the secure PayPal site for payment.
Merchant Fee: To cover the cost of foreign currency transaction and exchange charges, bank and secure payment facilities, a merchant fee may be added to each transaction. This fee varies according to the credit card used and appears at the check-out.
Exchange Fee: Any travel gift can be exchanged for another on our site with payment of an exchange fee of AUD5 or equivalent local currency. You may include an exchange fee with your travel gift if you wish – this option will be offered during the purchase of travel gifts.
Buying a gift at Gift Wrapped Travel
Sightseeing tours, cruises, activities such as cooking classes or wine tasting, city passes, attraction entrances, meals, theatre & shows from a range of 4500+ tours and activities across 129 countries. Personalise your gift by choosing a great day or evening out to suit their special interest.
Use the "Find a Travel Gift" form to search on a country and location where they will visit. You could even choose something in their city or country of residence. Don’t worry if you’re not sure about your choice, as they can exchange the gift for something else if it’s not suitable for any reason.
You can shop with confidence, because the recipient can exchange your gift for accommodation, tours or activities from our range in any country, including their own. If you can’t decide on a specific tour or activity, you can purchase a Gift Wrapped Travel Passport. They are available in a number of denominations and can be used by the recipient to buy accommodation, tours or activities from our range.
No - an approximate month will do - you don't need an exact date. The recipient has to activate the gift and at the same time they make a booking for their preferred date.
Yes, you can buy a Gift Wrapped Travel Passport, specifically designed for this purpose. They are available in several denominations in several currencies. Browse Passports here
At the moment Gift Wrapped Travel is only available online. If you’d like to be kept informed about new outlets and offers, join the Gift Wrapped Travel Club - its free!
Yes - you'll see this option on the Gift Wrapping & Delivery screen. You might want to print your own in order to include it inside your own greeting card. See how easy it is to create a personalised greeting card here.
Receiving a gift from Gift Wrapped Travel
Lucky you! Read about activating your gift here then click on "Activate Voucher" to be guided through the activation process - its really easy. You can either accept your gift and book your preferred date, or exchange the gift for an alternative on our site.
Of course! When you activate your gift, you can choose a date and add accommodation, other tours or activities as you wish. Just pay for any extras with your credit card and you're away!
Yes! Once you’ve activated or exchanged your gift, you’ll be able to continue shopping from our entire range of accommodation, tours and services from our booking engine. If you've already finalised activation of your gift, you can check out the deals from the Gift Wrapped Travel Club.
When you activate your gift, you’ll be asked whether you want to keep or exchange it. An exchange fee of AUD5 will be charged (unless this has been included in your gift). The value of the gift will be credited to your cart to be used towards any selected accommodation, tours and activities within the gift booking engine.
Some tours don't operate every day. Try another day, or exchange the gift for something else. An exchange fee of AUD5 will be charged (unless this has been included in your gift). The value of the gift will be credited to your cart to be used towards any selected accommodation, tours and activities within the gift booking engine.
This will depend on the availability or booking conditions of the tour or activity. Most will be confirmed immediately, however others may take up to 48 hours. If confirmation or otherwise is not received within 72 hours, please contact our Customer Service Team for further assistance.
Gift Wrapped Travel strongly recommends travel insurance which offers protection in the event you have to cancel your trip. We offer discounted travel insurance to our Australian resident customers. If you are already in the destination city of your tour and you are unable to join it due to illness or delay, you must call the supplier shown on your voucher to reschedule. Gift Wrapped Travel vouchers are not refundable.
Tour operators reserve the right to cancel any service due to operational reasons. We recommend that you contact the service provider upon arrival to reconfirm your tour. If we are notified in advance about a cancelled tour which you have already activated and booked, you will be notified by email and you will be offered a credit of the same value as the original gift which can be used to purchase an alternative from our range.
You are responsible for the safekeeping of all documentation. Unfortunately they cannot be replaced under any circumstances.
When you exchange a gift, its value will be credited to your cart, less the exchange fee of AUD5 (unless this was included in the gift). You are then free to spend the credits as you wish. No refund is possible for any unused credits. If you purchase additional travel services, you simply pay the difference with your credit card.
Gift Wrapped Travel Passport FAQs
Click on “Activate your gift voucher here” on the Home Page and you’ll be guided through the activation process. Browse our entire range of accommodation, tours and activities worldwide and add what you want to your Gift Box. When you check-out, your account will be credited with the value of your Gift Wrapped Travel Passport(s). If the value of your Gift Box exceeds the Passport value, you can pay the balance with your credit card. Unused credit will be held in your account and may be used up to 12 months from date of issue. All credit expires 12 months from date of issue. Refund of unused credit is not available as all Gift Wrapped Travel sales are final.
Gift vouchers and Passports may only be activated and used within the Gift Wrapped Travel booking engine provided for this purpose. Gift vouchers and passports cannot be used to buy services from Gift Wrapped Travel partners featured in the Travel Club section.
All About Wishlists
Yes – click on Create A Wishlist and choose from accommodation, tours, activities – or even Gift Wrapped Travel Passport denominations if you haven’t finalised your travel plans yet. Going on your honeymoon? You can create a “Gift Wrapped Honeymoon” and let your wedding guests shop to YOUR heart’s content! Other travellers can create “My Travel Wishlist” and get the gifts they really want.
Gift Wrapped Honeymoons makes it easy. Create a Wishlist and follow instructions to create the ultimate honeymoon wishlist.
You create a profile first to include important information such as your contact details and delivery. Once you’ve created your wishlist, enter the email addresses of your guests and Gift Wrapped Travel will send your login details to them so that they can browse and shop from your wishlist. As gifts are purchased from the wishlist, they are automatically removed. Guests can also buy Gift Wrapped Travel Passports that can be redeemed for accommodation, tours and activities of your choice.
The same rules apply to travel gift and passport purchases from a wishlist. Unwanted gifts can be converted to a Gift Wrapped Travel Passport to spend on other accommodation, tours and activities on the site but they are not refundable under any circumstances. Credit remains in your account until expiry at 12 months from date of purchase. You can choose from our entire range across 129 countries – use your passport at home or abroad.
My gift voucher has not been received / I haven’t received a reply to my email enquiry
When you receive email from a new source such as those automatically generated from our reservations system, some email internet providers flag them as spam or junk mail. Please check your Junk Email or Spam folder, as it is likely that you’ll find what you’ve been expecting there!
All Gift Wrapped Travel transactions are made online via our automated reservations system and secure payment gateway (Securepay) or PayPal. Both are secured online banking authorisation systems. Potentially problems can occur due to: